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FREQUENTLY ASKED QUESTIONS
1. How do I apply for Residence? You can apply for Residence by filling out the online application. You may also apply by mail, fax or in person. Applications will be accepted at any time on a first-come, first-serve basis. Please note: When you apply for Residence you are required to pay a $500.00 deposit. 2. What is the $500.00 deposit used for? A deposit of $500.00 is required with all applications for Residence. Once you have moved into Residence, your deposit is used as a damage deposit for your room. It is returned to you less any charges owing after you moved out. You will be required to fill out a room inspection form upon arrival to the Residence. This form will be held on file for the duration of your stay with us, once you have moved out we will compare your room inspection form to the current state of your room. Payment for your deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or interact can be made in person at the Residence. 3. When will I find out if I have been accepted into Residence? On May 3, 2010 we will start mailing out acceptance packages. Guaranteed acceptance to the first 500 students that apply. Please allow 2 – 3 weeks to receive your acceptance package. Applicants must meet all required deadlines with their paperwork and payments. 4. What is included in the acceptance package? In the acceptance package you will receive a lot of paperwork, including a Welcome Letter and the Student Information Form. These two documents will provide you with all of the critical information you will need to know about the next stages of the acceptance process. The Welcome Letter provides some brief details for you to keep as a reference; however, we need you to fully complete the Student Information Form and return it to the residence as soon as possible. It asks for important information related to contact information, payment information, health information, emergency contact information, and a personality profile questionnaire to help us match you with a roommate. Also included in the acceptance package will be a copy of your Student Residence Agreement (SRA), which is a legal document that serves as the contract between you and the residence. Please ensure you read it over carefully, complete the final page, sign it, and return it to the residence with your Student Information Form. When a guarantor signs the SRA they are taking financial responsibility for the Resident. If the Resident is unable to make any payments it is the responsibility of the Guarantor to meet these financial requirements. 6. When do I have to send my acceptance package back? You are required to send your acceptance package back by June 15, 2010 in order to guarantee your spot at Residence. Please ensure all paperwork is completed in full and payment is included with your acceptance package. 7. How are my roommates selected? Everyone who is accepted into Residence must fill out a ‘Personality Profile’ that is located in your Student Information Form. Your roommate is selected based on your answers to the personality profile. We recommend that you fill out the personality profile by yourself and answer each question truthfully. This way you end up with the best match possible. You may request to live with a friend while in Residence, and as long as you have both been accepted, and you both request to live with each other, we will place you in the same suite. Please note that there are no co-ed suites available, however, your acceptance package will include special interest areas available in the Residence that may interest you. If this is the case please indicate this on your personality profile. You can request a roommate and we will put you together as long as both applicants request eachother and you are both accepted into the same room style. 8. When do I find out who my roommate is? At the beginning of August we will mail out a package which will include the name and contact information of your roommate. Once you have received this package you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better. 9. When do I find out what room I am in? You will find out who your roommate is, but we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival. 10. When can I move-into Residence? The official move-in date for Residence is September 5, 2010. You may move-into Residence earlier however there is an early move-in charge of $30.00 per day. If you wish to move-in earlier then the official move-in dates, please indicate this on your acceptance package. 11. Can I visit the Residence? We would be happy to have you visit the Residence. Stay overnight for the months of May to August and take advantage of the special rate of $59.95 per night (plus taxes, based on double occupancy) we are offering to all Residence applicants and their families. 12. What happens if I decide not to come to Residence? If you decide to cancel your Residence application you must cancel it in writing. Cancellations will not be accepted over the phone and we request that your cancellation letter comes to us via e-mail, fax, or mail. 13. If I cancel my Residence application will I receive my money back? Please refer to the cancellation policy located here: Termination and Cancellation Policy 14. Can I stay in Residence over the winter break? We do offer a winter break option for all of our students. You must inform the Residence staff prior to December 1, 2010 if you plan on staying for either the entire break or part of the break. There in an additional charge of $200.00 to stay over this time or $25.00 per day. 15. What if my program begins second term? 16. Is housekeeping services offered? Yes there is! The Residence offers bi-weekly light housekeeping services to our residents. This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas and mop the floors. Housekeeping staff are unable to touch your personal belongs and therefore to allow for a full cleaning to occur to these areas you must make sure your counters, table tops, floors and shower areas are clear of any items. Please be aware that our housekeeping staff will not enter your bedrooms and therefore the bedrooms are the student’s responsibility to clean. The Residence has vacuums available at the front desk for your use. 17. What if something breaks in my room? If something breaks in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our maintenance staff to enter you room between the hours of 10:00 AM to 5:00 PM to repair the damages you have requested. If it is an emergency we ask that you alert our staff of the situation. This request may take a few days to get to so we ask that you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable. 18. When is the front desk open? The Residence front desk is open 24 hours a day 7 days a week. We are available for questions, comments and/or concerns at anytime. Please come down to the front desk and get to know your Customer Service Representatives during your first few weeks here at Residence.. Please stop down and get to know our Customer Service Representative during your first few weeks here at Residence. 19. I have a medical concern and require special consideration in the room assignment process. What should I do? Please download and complete a Request for Special Consideration in Residence Form to provide us with more information about how we can support your success in residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus. 20. Are family accommodations available? Not in the residence environment. For off-campus housing please visit the website, www.places4students.com 21. Is parking available for Residents? Residence parking passes are available at the Front Desk for a small annual fee of $226.00. 22. Is public transportation available? Yes. Grand River Transit stops just outside residence’s side door beginning after 7pm each day. Bus passes are available through the college. 23. How can I contact the Residence Life Department if I have more questions? All staff would be happy to help with any questions you may have. 24. Can I stay in residence if I am going to the Waterloo or Guelph campuses? Students attending the Waterloo or Guelph campuses can stay in Residence. Please note that the Waterloo campus is approximately 20 minutes by car from the Doon Residence. Public transportation is available, but it can take up to an hour and a half to reach the campus. The Guelph campus is approximately 30 minutes by car from the Doon Residence. Public transportation is not available for this campus. Neither the Waterloo or Guelph campuses have Residence buildings. |
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